Its power to streamline assistance workflows, enhance visibility across IT operations, and provide great shopper guidance have attained the program amongst our most important awards.
Samanage features a feature-abundant suite tailored to streamline IT functions, from incident management and asset tracking to knowledge foundation and self-support portals. Its intuitive interface and seamless integration abilities ensure it is a sexy choice for corporations looking for to improve their IT assistance procedures.
From your help finish, we appreciated a chance to observe tickets and incidents with ease. Additionally, Samanage dashboard is admittedly intuitive, furnishing substantial-amount conclusion makers with quick insights on essential facts with no should drill down to details for strategic arranging.
“With reporting, measurability, and insights from Samanage, It is actually armed with the information to showcase the correct price of IT to organizational leaders.”
SolarWinds (NYSE:SWI), a number one supplier of potent and very affordable IT management software, nowadays announced that it's got signed an agreement to amass Samanage, a very reviewed and highly rated IT service desk solution company situated in Cary, NC. Over the past seven a long time, Samanage has crafted a robust, well-revered product guided by a buyer-centricity that aligns well with SolarWinds’ mission and motivation to the technological innovation professional Local community.
A very good service desk ought to let you not simply to check out into your IT Procedure, but glean insights from information. That is, in fact, certainly one of Samanage’s robust factors, Gordon mentioned.
All other SolarWinds logos, assistance marks, and logos could be typical regulation marks or are registered or pending registration. All other emblems pointed out herein are employed for identification purposes only and so are trademarks of (and should be registered trademarks of) their respective firms.
You’ll be capable of read through more details on the top capabilities of Samanage afterwards On this overview. You can find also a section devoted to our job interview with the corporation’s CEO who answered several of our questions linked to the app’s usability and potential strategies for its enhancement.
The agent’s name is automatically filled in, even though he or she assigns the title, brief description, and recipient. The agent may also decide on the classification or subcategory, the last staying special to Samanage so far as We all know.
“For twenty years, SolarWinds has long been dedicated to rendering it glance uncomplicated by arming technological know-how execs While using the powerful resources they need to resolve right now’s IT management issues. We try this by responding to very well-understood, each day difficulties depending on input and opinions from our customers and the IT professionals that we serve,” said Kevin Thompson, Chief Government Officer, SolarWinds.
Samanage supplies complete aid possibilities, such as on the internet resources, knowledgebase article content, and devoted customer guidance channels. Consumers can obtain 24/7 technological help, making sure timely aid and backbone of any issues that will arise.
Nonetheless, he also gives in-depth testimonials on an array Samanaga of computer software answers to aid organizations locate appropriate options for them. As a result of his do the job, he aims that will help corporations produce a more tech-forward method of their operations and conquer their SaaS-associated challenges.
Get to out to our team of gurus, and let us support you in figuring out regardless of whether Samanage is the perfect match on your organization's IT provider administration needs.
There’s nothing at all exceptional concerning the Know-how Foundation–search, tags, edit, documentation are all common options–except to claim that it’s backed by a trusted ITIL-compliant backend.
Alter Administration: Employ a structured procedure for running and controlling changes to IT infrastructure, reducing pitfalls and ensuring compliance.